Terms and Conditions

These Terms and Conditions govern access to the AutoTrace website and the purchase and use of our digital vehicle history report services. By placing an order, you agree to these terms.

1. Service description

AutoTrace prepares digital vehicle history reports using the identifier submitted by the customer and information available from third-party, public and commercial data sources.

2. Customer eligibility and responsibility

You must be at least 18 years old and legally able to enter an agreement. You are responsible for submitting an accurate VIN, registration number, name, email and phone number, and for using the report lawfully.

3. Orders, prices and payments

Current package descriptions, prices and estimated delivery times are displayed before checkout. Full payment is required before report preparation and delivery. Payments are processed by independent payment providers, and we do not store full card credentials.

4. Delivery

Reports are delivered digitally to the checkout email address. Stated delivery times are estimates and may be affected by data availability, verification requirements, payment review or technical events outside our reasonable control.

5. Data limitations

Vehicle information may be incomplete, delayed, unavailable or inaccurate because it originates from multiple third-party sources. A report is an informational tool and is not a guarantee of a vehicle’s condition, ownership, legality, safety or future performance.

6. No professional advice

Reports do not replace an independent mechanical inspection, title search, legal review, insurance assessment or financial advice. Customers should independently verify important information before making a purchase or sale decision.

7. Acceptable use and intellectual property

You may use a purchased report for personal or authorized business evaluation. You may not misuse the website, interfere with security, resell access, scrape content or reproduce our design, text, branding or reports without permission.

8. Refunds

Refund eligibility is governed by our Refund Policy.

9. Limitation of liability

To the maximum extent permitted by applicable law, AutoTrace is not responsible for indirect losses, purchase decisions, missed opportunities or damages arising from reliance on incomplete third-party data.

10. Suspension and changes

We may restrict access where we reasonably suspect fraud, abuse or unlawful activity. We may also update these terms and will publish revisions on this page.

11. Contact

Questions about these terms may be sent to advisoryhelp@outlook.com.