Refund Policy

Refund Policy

Last updated: September 1, 2026

VIN History Checks provides made-to-order digital vehicle history reports delivered electronically by email. This Refund Policy explains when a refund may be available and the circumstances in which an order may be considered fulfilled.

1. Digital Report Purchases

Each report is prepared using the vehicle information submitted by the customer.

Once a report has been successfully prepared and delivered to the email address provided at checkout, the digital service is considered fulfilled and the purchase is generally non-refundable, subject to the circumstances described below and any rights available under applicable law.

📩 Important: Your vehicle history report will be sent to your email address. If you don’t see it in your inbox, please check your Spam, Junk, or Promotions folder.

2. When a Refund May Be Approved

A refund may be considered in the following circumstances:

• The same order was accidentally charged more than once.
• Payment was successfully completed, but a verified technical problem prevented us from preparing or delivering the purchased report.
• The submitted VIN could not produce a usable report after review by our support team.
• We are unable to provide the report that was purchased.

3. Non-Refundable Circumstances

A refund will generally not be available when:

• An incorrect VIN, email address, or other order information was submitted by the customer.
• The customer changes their mind after payment or after report preparation has begun.
• The customer expects information that was not included in the selected package description.
• Specific records are unavailable from the third-party data sources used to prepare the report.
• The report has already been successfully prepared and delivered to the customer.

4. Requesting a Refund

Refund requests should be submitted within 7 days of purchase by contacting our support team.

Please include:

• Your full name
• The email address used for the order
• Your WooCommerce order number or payment transaction ID
• The VIN associated with the order
• A clear explanation of the issue

We may request additional information to verify the order and investigate the request.

5. Refund Review and Processing

Each refund request is reviewed based on the circumstances of the order.

If a refund is approved, it will normally be returned to the original payment method used for the purchase.

After a refund has been issued, the time required for the credit to appear in your account may depend on your bank or payment provider.

6. Fraud, Misuse and Disputes

We may reject refund requests involving suspected fraud, unauthorized use, misuse of our services, altered evidence, or repeated abuse of our refund process.

If you experience a problem with an order, we encourage you to contact our support team so we can investigate and attempt to resolve the issue.

Nothing in this Refund Policy limits any rights or protections that cannot legally be excluded under applicable law or any rights a customer may have under the applicable payment provider’s dispute process.

7. Contact

For refund questions or assistance with an order, please contact VIN History Checks:

Email: support@vinhistorychecks.com